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Customer focus. Why consumers won't wait. Marketing, management of key clients. Improving customer service and response times in call centres and online sal...

Posted by swapneal on October 20, 2009 at 4:17pm

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http://www.globalchange.com People do crazy things when in a hurry - the future is about emotion, not about technology. Futurist Dr Patrick Dixon lecture on...

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Customer focus. Why consumers won't wait. Marketing, management of key clients. Improving customer service and response times in call centres and online sal...

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