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Do you need OPEX model your business?

Do you need OPEX model your business?

The challenges faced by Entrepreneurs and business owners are Capital Investment, Rising and high rates of infrastructure, Inadequacy in IT, Immaturity in BPO and lastly non reliability of the process in hand. To survive and excel in this type of market is only serviced call centers or managed IT/Ites setups. This kind of setups come up with a value offering which helps you to focus towards your core competence while they manage your infrastructure, administr

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Why My call center Business Is Not Growing?

I talk to many small business owners. As a matter of fact, over the last five years, I must have talked with over 5,00 entrepreneurs, owners and founders right here in Mumbai. I am always listening to their business questions and concerns... and I have uncovered their biggest challenge: 

My business is not growing 

So I ask them why is your business not growing? They tell me that either existing customers are spending less, are going to competition, or have stopped outsourcing. I ask them what yo

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