InSO International Call Center specializes in inbound and outbound phone, email and chat support services. At InSO, we strongly believe we can understand your needs and can meet and exceed your expectations. Please visit our website at: www.inso.us to learn more about our services.

We provide results-driven call center services for numerous companies nationwide. Our 11 years of business experience have helped several of our clients increase their customer retention, sales and the bottom line ROI. Just ask us and we will provide you with actual facts and figures…

We currently work with several leading nutritional dietary supplement manufacturers and promote their products via inbound sales, customer service and outbound telemarketing. Our sales recovery team promotes their products to customers who have made inquiries in the past and did not purchase their products. We have been able to increase the conversation ratio by 25% with our sales recovery techniques. We completely understand what it takes to convince a customer to engage in a sale.

We are experts in increasing sales closing ratio, average ticket, cross-sell & up-sell sales, customer service satisfaction, generating sales from your existing customer base, customers who cancelled auto ship program, customers who made inquiries and never purchased your product. We are top rated for providing excellent sales and customer support and generating more sales, appointments and leads via inbound order taking, sales, outbound telemarketing and preventing auto-ship & membership cancellation.

Our Services Include:

* Customer Service
* Order Taking and Sales
* Cross-Sell & Up-Sell
* Answering Service
* Generating Sales from Declined Orders
* Generating Sales from Existing Customer Base
* Preventing Order Cancellation
* Auto ship Retention
* Lead Verification and Gathering Caller Info
* Outbound Telemarketing
* Motivating customers who made an inquiry and didn’t buy the product and much more…

Note: We request you not make a decision on the price alone. It’s not just about the price point; there are so many factors that you need to consider while dealing with call centers. Please note that besides the reps handling calls, we have an entire team of people working for your campaign and the hourly/per-minute rate covers them all. Please read this article at: http://inso.us/things_to_know.php before you make a decision on your call center vendor.

Who we are:

InSO International Call Center is a call center firm headquartered in Dallas with our contact center in India. Our expertise lies in servicing clients based on their unique requirements and we have extensive experience in Herbal & Nutritional Supplements, Health & Beauty, Entertainment, Online Retail, Financial, Telecommunications, Electronics, Healthcare, Food & Restaurant, Cable-Dish TV, Internet, Medical and Hospitality industries. All our agents pass a comprehensive screening process to meet your campaign requirements. Our certified trainers provide on-going training to ensure better Return On Investment for your campaigns.

InSO recognizes that each client has unique needs, requirements and expectations and we strive to provide personalized support for each client and to be responsive to changing needs and expectations. By taking advantage of a unique combination of state-of-the-art infrastructure and technology coupled with a highly trained and effective workforce, InSO has claimed a leadership position in the industry, through a steadfast commitment to excellence in service, and a single-minded focus on our clients' success. In fact, we won the Best Performance Call Center Award during the year 2007.

The best part is… You Get Better ROI! Yes, we work to make your campaigns a Success! We are able to make this claim because we are confident of our skills and quality. And we can prove ourselves to you too. We are the experts in providing Order Taking/Sales, Customer Service and Outbound Telemarketing via Phone, E-mail and Chat. The facts and figures provided in the attachment attest to our high closing ratio for sales calls and high rate of customer satisfaction. We provide results-driven call center services for numerous companies nationwide.

Our Expertise:

We have been in the Call Center Industry for over 11 years. We understand what it takes to meet and exceed our customer expectations. Over 95% of customers need education, quality support and counseling for them to retain your products. Your products and services need special focus, which means you need a marketing pro, who can explain why your products and services need to be a part of your customers’ day-to-day routine. We are truly a pioneer in increasing your customer base, sales and profit … Our consistent results prove it!

We will take care of EVERYTHING you need to get this campaign up and going. We will continuously monitor all aspects of your campaign and keep you updated on the campaign’s progress, so that you can focus on what you do best! We will take care of all your back-end needs including

* script writing,
* planning,
* training and monitoring
* documentation gathering and preparation
* third party verification and call transfer
* order taking
* fulfillment
* customer service
* outbound telemarketing
* the entire set up.

Reports:

We take pride in our professional reporting services. Frequent reports are provided: Call Volume Report, Disposition Report & Sales Report. Custom Reports can also be provided based on your needs.

Client References:

We can provide excellent client references to prove our track record once we are selected for your campaign.

I would love the opportunity to talk with you; please don’t hesitate to call or email me at your convenience. I look forward to working with you soon.

 

 

Regards,

Sameer Chatelier

Campaign Manager

InSO International Call Center
Office: (214) 295 2863
Web: http://www.inso.us
Fax: (877) 282-2439

Mobile : +91 7871198188

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