Hello all,
Last couple of days I have been receiving a lot of calls and emails from different centers who were cheated by some outsourcers in the name of Campaigns. This is an attempt to let the centers know about these campaigns so that others can
Many of the Centers today don't understand the importance of Quality in telemarketing Campaigns, what I found is even the biggest of the centers don't have a Quality team in place for their different Campaigns. There are many centers who have suffere
Read more…Motivate call center agents: Eight tips for success
As a call center manager, how can I motivate agents and provide variety and growth opportunities in a call center where quantitative load and pace are of grave concern? Most call center agents are s
Read more…Hello All,
I was speaking with a couple of centers today with regards to the Inbound Campaign for which I was looking for a Center, and I was surprised with their understanding as to "How easy it is to get a inbound". A couple of centers even lured
Read more…Hello All,
I have been outsourcing different Campaigns, both Outbound and Inbound, to centers across the world since last 18 months and have centers working for our clients in almost all major countries like US, UK, Canada, Netherlands, etc., apart
Read more…Hello All,
I have seen a flood of Inbounds (mostly fake) being posted on CP and asking for Consultancy Charges, Upfronts, travelling expenses......... etc., and almost every Inbound is like a million dollar deal. Last week, I casually did a check o
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